SIA Flashback – Service With a Smile

big shop, natural lighting, I'd take it

The way things are going, 20 years from now, people will read this article and wonder why we even bothered to service vehicles in the first place – not because cars of the future won’t require service, rather because people of the future will treat cars like disposable consumer goods. Which leads us to consider how automotive service used to be – undertaken in well-lit shops, supervised by men in white lab coats – as Ray Scroggins discussed in his article in SIA #46, August 1978. What I wouldn’t give to have a space like some of these shops had.



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